Pals Health LLC Privacy Policy

Effective Date: March 20, 2025

Last Updated: March 20, 2025

Pals Health LLC, a New Jersey limited liability company doing business as PALS (“PALS,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.palshealth.com (the “Website”), purchase our dietary supplements and related health products (“Products”), or otherwise interact with our services (collectively, the “Services”). By using our Website or Services, you consent to the practices described in this Policy. If you do not agree, please do not use our Website or Services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”) in the following ways:

1.1 Information You Provide:

  • Account and Purchases: Name, email address, phone number, billing/shipping address, payment details (e.g., credit card number), and account login credentials when you create an account, place an order, or subscribe to our Services.
  • Communications: Information you provide when contacting us (e.g., via Legal@palshealth.com or customer support), including inquiries, feedback, or complaints.
  • Promotions: Details submitted for contests, surveys, or promotional offers (e.g., name, email).

1.2 Automatically Collected Information:

  • Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on the Website, and referring URLs, collected via cookies, pixels, and similar technologies.
  • Location Data: Approximate location based on IP address or device settings (not precise geolocation unless you opt in).
  • Analytics: Aggregated data on user behavior and trends, collected through third-party tools (e.g., Google Analytics).

1.3 Information from Third Parties:

  • Data from social media platforms if you interact with us there (e.g., username, likes).
  • Information from payment processors or shipping partners to fulfill orders.

2. How We Use Your Information

We use your Personal Information for the following purposes:

  • Service Delivery: To process orders, manage accounts, ship Products, and provide customer support.
  • Marketing: To send promotional emails, newsletters, or offers (you may opt out at any time).
  • Improvement: To analyze Website usage, enhance our Products/Services, and develop new offerings.
  • Legal Compliance: To comply with applicable laws, respond to legal requests (e.g., subpoenas), and protect our rights or property.
  • Fraud Prevention: To detect and prevent fraudulent activity, unauthorized access, or misuse of our Services.

We do not sell your Personal Information to third parties for monetary gain. However, we may share it as described in Section 3 below.

3. How We Share Your Information

We may disclose your Personal Information in the following circumstances:

3.1 Service Providers: To trusted third parties who assist us in operating our business (e.g., payment processors, shipping companies, IT support, marketing platforms), bound by confidentiality obligations.

3.2 Legal Obligations: When required by law, court order, or government authority, or to protect PALS, our customers, or the public from harm or illegal activities.

3.3 Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a successor entity, subject to this Policy.

3.4 With Consent: When you explicitly agree to share your information (e.g., for a third-party promotion).

3.5 Aggregated Data: We may share de-identified or aggregated data (not linked to you) for research, marketing, or analytics purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver targeted ads. You can manage cookie preferences through your browser settings, though disabling them may limit Website functionality. For details, see our Cookie Policy (to be created if applicable).

5. Your Choices and Rights

5.1 Opt-Out: You may unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting Legal@palshealth.com. Note that transactional emails (e.g., order confirmations) will continue.

5.2 Access and Correction: You may request to review, update, or delete your Personal Information by emailing Legal@palshealth.com. We will respond within a reasonable timeframe, subject to legal obligations.

5.3 State-Specific Rights: Depending on your location (e.g., California under the CCPA), you may have additional rights, such as requesting data deletion or opting out of data “sales.” Contact us to exercise these rights.

5.4 Do Not Track: Our Website does not currently respond to “Do Not Track” signals, as no uniform standard exists.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, secure servers) to protect your Personal Information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security. You use our Services at your own risk.

7. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes outlined in this Policy (e.g., order fulfillment, legal compliance), or as required by law. For example:

  • Account data is kept while your account is active, plus a reasonable period thereafter.
  • Transaction records are retained for 7 years per tax requirements.
    De-identified data may be kept indefinitely.

8. Children’s Privacy

Our Website and Services are not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If we learn such data has been collected, we will delete it promptly. Contact us at Legal@palshealth.com if you believe we have collected a minor’s information.

9. International Users

Our Services are hosted and operated in the United States. If you access them from outside the U.S., your information will be transferred to and processed in the U.S., where privacy laws may differ. By using our Services, you consent to this transfer and processing.

10. Third-Party Links

Our Website may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for their privacy practices. Review their policies before providing information.

11. Disclaimers and Limitation of Liability

11.1 As-Is Basis: We provide our Services “as is” and disclaim all warranties regarding the security or availability of your Personal Information, to the fullest extent permitted by law.

11.2 No Liability: PALS, its affiliates, and their respective officers, directors, and employees shall not be liable for any indirect, incidental, or consequential damages (e.g., data loss, identity theft) arising from your use of our Services or any data breach, except where prohibited by law. Our total liability shall not exceed $100.

12. Governing Law

This Policy is governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in New Jersey.

13. Changes to This Policy

We may update this Policy at our discretion to reflect changes in our practices or legal requirements. The updated Policy will be posted on www.palshealth.com with a revised “Last Updated” date. Your continued use of our Services after changes constitutes acceptance of the updated Policy.

14. Contact Us

For questions, requests, or concerns about this Policy or your Personal Information, contact:

📧 Email: Legal@palshealth.com

📍 Address: Pals Health LLC, 2363 Route 9, Suit 200, Toms River New Jersey, 08755